After sales
Post-Booking, After-Sales and Ancillaries
The part of travel that costs the most operational time: changes, cancellations, refunds and everything a traveller adds after booking.
Most booking engines are built for the sale and leave everything afterwards to email and supplier portals. That is where travel businesses lose margin and staff hours. Aerobit models the whole post-booking lifecycle inside the platform.
After-sales workflows
Cancellations, voids and refunds follow their own rules and their own supplier interactions. Each one shows the figures before anything is confirmed and leaves a record your finance and operations teams can rely on.
- Cancel an unticketed hold, or void a ticket while it is still voidable, with the airline charge and the refund shown as a quote first
- Quotes are fixed and expire after 15 minutes, so the amount a traveller accepts is the amount that is processed
- Refunds where the airline allows automated refunds, and a staff-priced request for everything else, accepted or declined by the customer before staff act
- Wallet refunds credited automatically; card refunds can be held for staff review
- Guest travellers verify with a one-time code sent to the booking email
- Every action recorded against the booking
Date changes and name corrections are handled by your team as assisted requests today. Fully automated reissue is not part of the platform yet.
Ancillaries, before and after booking
Paid extras are part of the margin, not an afterthought. Baggage, seats and other services are priced and sold through the same rules engine as the base product.
- Baggage and seat selection where the supplier supports it
- Paid services presented with the fare they belong to
- Agents see the extras on a booking in the portal; selling extras after booking depends on the supplier
Fewer manual operations
Automating the routine cases lets your team spend its time on the exceptions that genuinely need a human, which is where most of the cost of after-sales actually sits.
Why after-sales quietly costs the most
The economics of a travel business are decided after the sale. A booking that cancels badly costs staff time, a refund that is not tracked costs cash, and a change done in a supplier portal leaves no record for finance. Multiply that by volume and after-sales becomes the largest controllable cost in the operation.
Modelling these flows inside the platform turns them from individual rescues into repeatable processes.
The ancillaries worth selling
Ancillaries are where thin air margins recover, and where low-cost content makes most of its money. They are handled as part of the product rather than as a bolt-on.
- Baggage, including additional and pre-paid allowances
- Seat selection where the supplier exposes a seat map
- Meals and other paid services offered by the carrier
- Extras added after the original booking is made
What your team stops doing manually
When cancellation rules, refund calculations and ticket states live in the platform, the routine cases resolve without a specialist. Your experienced staff spend their time on the genuinely difficult exceptions, which is where their judgement is worth paying for.